ReviewPro selected by Loews Hotels & Resorts as Online Guest Satisfaction Solution


Overview

Published: 11/05/2013

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November 5 – Signaling its expansion in the North American hotel market, ReviewPro has signed a strategic partnership with Loews Hotels & Resorts to implement its award-winning online solution in its 19 luxury hotels in the U.S. and Canada. ReviewPro, the leading provider of online reputation and social media analytics for the hotel industry, provides hotels with review analytics to drive measurable change across their organization.

Loews Hotels selected ReviewPro to improve the insight and responsiveness to its domestic and international guests. “Everything we do with social media monitoring is to better focus on the customer,” said Piper Stevens, Loews Hotels & Resorts, Director of Social Media. “We're all about consumer centricity, and ReviewPro helps us in delivering the experiences that they want.

“We are delighted to work with Loews Hotels to help the group enhance their already phenomenal service excellence standards. We look forward to Loews leveraging tools like our sentiment analysis of guest reviews, which will provide critical insight into operational and service strengths and areas for improvement, and our Revenue Optimizer, that will enable them to maximize ADR, occupancy and RevPAR by comparing the Global Review Index™ and rates of their properties with those of their direct competitors,” said ReviewPro CEO RJ Friedlander.

About ReviewPro
ReviewPro enables hoteliers to increase guest satisfaction and online revenue by more effectively managing their online reputation and presence in leading social media sites. The company provides the analysis, customer intelligence, competitive benchmarking and reporting needed to help hotel professionals more effectively manage their organization. ReviewPro aggregates hundreds of millions of social media mentions, in 45+ languages, from hundreds of the most relevant Online Travel Agencies (OTAs), review websites and social media platforms. After rapid growth in the European market, the company has expanded internationally and quickly grown its client roster to thousands of hotels in over 80 countries, including Louvre Hotels Group, Meliá Hotels International, Kempinski Hotels, The Red Carnation Hotel Collection, The Roger Smith Hotel, CitizenM Hotels and Apex Hotels.

For more information, visit www.reviewpro.com or follow us on Twitter @reviewpro.

About Loews Hotels & Resorts
Headquartered in New York City, Loews Hotels & Resorts owns and/or operates 19 hotels and resorts in the U.S. and Canada including the newly acquired Loews Madison Hotel located in the heart of Washington at the epicenter of legendary D.C. landmarks and the Loews Boston Bay Hotel, one of Bostonʼs preeminent historic buildings, situated on the corner of Berkeley and Stuart Streets. Located in major city centers and resort destinations in North America from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards to delight guests with a supremely comfortable, uniquely local and vibrant travel experience.

For reservations or more information about Loews Hotels & Resorts, call 1-800-23-LOEWS or visit www.loewshotels.com.

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